Contact Us

Thank you for visiting npuko.shop.

If you have any questions or encounter any issues while browsing our website, purchasing products, or managing your order, you may contact us by email. Our customer support team will review your request based on the information provided and assist you as soon as reasonably possible.

1. Customer Service Contact Information

Customer Support

📧 phamtho1985hp@gmail.com

This email address is our primary contact for customer inquiries, order assistance, and after-sales support.

If your inquiry concerns a specific order, we recommend contacting us from the email address used when placing the order. This helps us verify your order information more efficiently.

2. How We Can Help

You may contact us regarding, but not limited to, the following matters:

• Product information and features

• Order information and order status

• Payment and payment-related issues

• Shipping and delivery information

• Delivery delays or other shipping issues

• Return requests

• Refund requests

• Product quality concerns

• Incorrect or incomplete orders

• After-sales support

• Website-related questions

• Other matters related to purchases or orders

We will review each request and provide appropriate instructions based on the circumstances.

3. Information We Recommend Providing

If your inquiry concerns an order, please provide the following information where applicable to help us locate and verify your order more quickly:

• Order number, if available

• Name used when placing the order

• Email address used when placing the order

• Product name

• A description of the issue or request

• Tracking number, if applicable

• Photos, screenshots, or other supporting evidence, if applicable

Please ensure that the information provided is accurate and complete so that we can process your request efficiently.

Information Security Notice

To help protect your personal and payment information, please do not send the following information by email:

• Full bank card numbers

• Card security codes (CVV/CVC)

• Payment passwords

• Account passwords

• Other unnecessary sensitive authentication information

If additional information is required, we will provide appropriate instructions regarding the next steps.

4. Customer Service Response Time

We generally aim to respond to customer inquiries within 1–2 business days after receiving your email.

Response times may be longer during weekends, public holidays, periods of high order volume, or periods of increased customer inquiries.

For requests requiring additional verification of order, shipping, delivery, or product information, processing times may vary depending on the circumstances.

5. Returns, Refunds and After-Sales Support

If you would like to request a return, refund, or assistance with a product-related issue, please contact us first at:

📧 phamtho1985hp@gmail.com

Please include your order details and clearly describe your request.

For information regarding returns, refunds, and applicable consumer rights, please refer to our:

Return & Refund Policy

All return and refund requests will be handled in accordance with the applicable policy and relevant laws and regulations.

6. Shipping and Delivery Issues

If you experience a problem with the delivery of your order, you may contact us for assistance, including in situations such as:

• Tracking information has not been updated for an extended period

• Your package is delayed

• Tracking information cannot be accessed or updated properly

• Your package may have been lost

• Your product was damaged during transportation

• The product receiv