Shipping Policy

Thank you for shopping at npuko.shop.

This Shipping Policy explains how orders are processed, shipped, delivered, tracked, and handled when delays, address issues, damaged packages, missing items, or other shipping-related matters occur.

We are committed to providing clear and transparent shipping information to our customers.

All delivery timeframes stated in this policy are estimates unless a specific delivery deadline is expressly confirmed for a particular order. Actual delivery times may vary depending on the destination, carrier, customs procedures, local delivery conditions, public holidays, weather, and other circumstances beyond our reasonable control.

Nothing in this Shipping Policy is intended to exclude, restrict, or reduce any mandatory consumer rights available under applicable law.

1. Order Processing Time

Orders are generally processed within:

1–3 business days

Processing time begins after the order has been successfully submitted and any necessary payment, address, inventory, or security verification has been completed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing may take longer during:

• Public holidays;

• Promotional periods;

• Periods of unusually high order volume;

• Inventory adjustments;

• Warehouse operational changes;

• Technical disruptions;

• Logistics disruptions;

• Other exceptional circumstances.

Once an order has been processed and handed over to the carrier, the transportation stage begins.

2. Estimated Transit Time

After the order has been processed and dispatched, the estimated transit time is generally:

8–15 business days

Actual transit time may vary depending on:

• Delivery destination;

• Carrier arrangements;

• Customs procedures;

• Border processing;

• Weather conditions;

• Local delivery conditions;

• Public holidays;

• Transportation disruptions;

• Remote delivery locations;

• Other circumstances outside our reasonable control.

3. Estimated Total Delivery Time

The estimated total delivery time is generally:

Processing time: 1–3 business days
Transit time: 8–15 business days
Estimated total delivery time: 9–18 business days

These timeframes are estimates only.

Where a different delivery estimate is specifically displayed for a particular product, destination, or shipping method during checkout, the information displayed for that order will apply.

4. Shipping Destinations

We may ship to eligible countries and regions made available during checkout.

Shipping availability may depend on:

• Delivery destination;

• Product availability;

• Warehouse location;

• Carrier coverage;

• Package size or weight;

• Local logistics conditions;

• Applicable legal or transportation restrictions.

If a delivery destination is not supported, the relevant shipping option may not appear during checkout.

Customers should enter their complete delivery address during checkout so that the available shipping options can be determined.

5. Shipping Costs

Applicable shipping charges, if any, will be displayed during checkout before the order is submitted.

Where Free Standard Shipping is available, this will be clearly indicated on the relevant product page, checkout page, or order summary.

Customers will have the opportunity to review applicable shipping charges before completing the order.

Shipping costs may vary depending on:

• Destination;

• Selected shipping method;

• Package size and weight;

• Product type;

• Carrier;

• Current logistics arrangements.

6. Shipping Confirmation

After an order has been dispatched, customers may receive a shipment confirmation email using the email address provided with the order.

The shipment confirmation may include, where available:

• Order information;

• Shipment status;

• Tracking number;

• Carrier information;

• Tracking instructions.

Please ensure that the email address provided during checkout is accurate.

7. Shipment Tracking

Where tracking is available, customers may use the tracking information provided after shipment to check the status of the delivery.

Tracking information is supplied by the relevant carrier.

In some cases, tracking information may not appear immediately after shipment. It may take additional time for the carrier to receive, scan, and update the parcel information in its tracking system.

If tracking information has not been updated for an extended period, please contact:

Customer Service Email:
phamtho1985hp@gmail.com

Please include your order number and tracking number, where available.

8. Delivery Delays

Although we make reasonable efforts to process and arrange delivery within the estimated timeframe, delays may occasionally occur.

Possible causes include:

• Carrier delays;

• Public holidays;

• Severe weather;

• Customs inspections;

• Border procedures;

• Remote delivery locations;

• High seasonal shipping volume;

• Transportation restrictions;

• Local delivery disruptions;

• Incorrect or incomplete delivery information;

• Force majeure events;

• Other circumstances outside our reasonable control.

If your order has exceeded the estimated delivery timeframe, please contact us.

We will review the order and available tracking information and provide reasonable assistance based on the circumstances.

Any mandatory consumer rights relating to delayed delivery remain unaffected.

9. Delivery Address Requirements

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully verify:

• Recipient's full name;

• Street address;

• House or apartment number, where applicable;

• Postal code;

• City;

• Country or region;

• Telephone number, where required;

• Other information required for successful delivery.

If you notice an error after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update the information before shipment, but changes cannot always be completed once the order has entered warehouse processing or has been handed over to the carrier.

10. Address Changes Before Shipment

If your order has not yet been shipped, you may contact customer service to request a correction to the delivery information.

Please email:

phamtho1985hp@gmail.com

Include:

• Order number;

• Original delivery information;

• Corrected delivery information;

• Recipient's name.

Whether a change can be completed depends on the current processing status of the order.

11. Address Changes After Shipment

Once an order has been shipped, we may not be able to change the delivery address.

Where possible, we may assist you in reviewing available options based on the carrier's procedures and the current shipment status.

Customers should contact us promptly if they discover an address error after shipment.

12. Failed Delivery

Delivery may fail for reasons including:

• Incorrect or incomplete address;

• Incorrect postal code;

• Incorrect recipient information;

• Invalid or unreachable telephone number;

• Recipient unavailable;

• Multiple unsuccessful delivery attempts;

• Refusal of delivery;

• Carrier unable to access the delivery location;

• Other circumstances affecting successful delivery.

If a package cannot be delivered, it may be held by the carrier, redirected, or returned to the sender depending on the carrier's procedures.

Please contact customer service so that we can review the circumstances and determine the appropriate next step.

Any applicable consumer rights remain unaffected.

13. Returned Packages

If a package is returned due to delivery failure, we will review the reason for return.

Depending on the circumstances, possible next steps may include:

• Redelivery;

• Address correction;

• Refund where applicable;

• Another appropriate solution.

Any additional delivery charges, where legally applicable, will be determined according to the circumstances of the order and applicable law.

14. Damaged Packages

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.

Where available, please provide:

• Order number;

• Recipient's name;

• Tracking number;

• Photos of the external packaging;

• Photos of the shipping label;

• Photos or videos of the damaged product;

• A description of the damage.

We will review the information and provide an appropriate solution based on the circumstances and applicable law.

15. Missing Items

If you believe that one or more items are missing from your shipment, please contact us promptly.

Please provide:

• Order number;

• Recipient's name;

• List of missing items;

• Photos of the received contents, where useful;

• Photos of the external package;

• Photos of the shipping label.

We will review the order records and shipment information and provide an appropriate solution where necessary.

16. Incorrect Products

If you receive a product that does not match your order, please contact customer service as soon as possible.

Please provide:

• Order number;

• Product received;

• Product ordered;

• Photos of the received product;

• Photos of the packaging or shipping label where applicable.

We will review the matter and provide the appropriate after-sales solution in accordance with applicable law.

17. Lost Packages

If tracking information indicates that a package may have been lost during transportation, please contact us.

Customer Service Email:
phamtho1985hp@gmail.com

Please include your order number and tracking number.

We will review the available shipment information and, where appropriate, contact the relevant carrier.

If a package is confirmed as lost and responsibility rests with us or the carrier under applicable law, an appropriate remedy will be provided.

18. Customs and Import Procedures

International shipments may be subject to customs procedures, import requirements, or border inspections in the destination country.

Customs procedures may affect delivery times.

Depending on the destination and applicable law, an order may be subject to:

• Import duties;

• Value Added Tax (VAT);

• Customs fees;

• Customs clearance charges;

• Other legally applicable taxes or fees.

Any charges collected directly during checkout will be displayed before the order is submitted.

Where additional charges may be payable separately, relevant information will be provided to the extent required by applicable law.

19. Cash on Delivery

Cash on Delivery (COD) may be available for certain destinations or orders.

Where available, the option will be displayed during checkout.

Customers using Cash on Delivery should ensure that the following information is accurate and complete:

• Recipient's name;

• Delivery address;

• Postal code;

• Telephone number.

Availability of Cash on Delivery may vary depending on:

• Destination;

• Carrier;

• Product;

• Order value;

• Current logistics conditions.

For COD orders, payment is generally made to the delivery personnel according to the order terms.

20. Refused Cash on Delivery Orders

If a customer refuses a Cash on Delivery shipment without a legally valid reason, the package may be returned.

Any further handling, redelivery, or refund arrangements will depend on the circumstances of the order and applicable law.

Nothing in this section limits any statutory right of withdrawal or other mandatory consumer rights.

21. Force Majeure and Events Beyond Our Control

Order processing and delivery may be affected by circumstances beyond our reasonable control, including:

• Natural disasters;

• Extreme weather;

• War or civil unrest;

• Government restrictions;

• Customs delays;

• Border closures;

• Major transportation disruptions;

• Carrier system failures;

• Network or communication failures;

• Strikes;

• Other events that could not reasonably have been prevented or controlled.

Where practicable, we will take reasonable steps to reduce the effect of such events.

Nothing in this section limits mandatory consumer rights.

22. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or reduce any mandatory consumer rights available under applicable law.

If any provision of this Shipping Policy conflicts with mandatory consumer protection law, the applicable law will prevail.

For additional information, please refer to our:

• Return & Refund Policy

• Privacy Policy

• Terms of Service

23. Contact Us

If you have questions regarding:

• Order processing;

• Shipping;

• Delivery;

• Tracking;

• Delivery delays;

• Damaged packages;

• Missing items;

• Incorrect products;

• Failed delivery;

• Returned packages;

• Customs;

• Cash on Delivery;

• Other shipping-related matters,

please contact us:

Business Name: MAGNETER & VERKTØY AS
Organisation Number: 886 276 532
Business Address: Rauerskauveien 632, 1482 NITTEDAL, Norway
Website: npuko.shop
Customer Service Email: phamtho1985hp@gmail.com
Telephone: 67 07 97 20

When contacting us, please provide your order number and any relevant tracking information whenever possible.

Providing complete and accurate information will help us review your request more efficiently.

We will review your inquiry and respond as soon as reasonably possible.

Thank you for shopping at npuko.shop.